OnePass is an online service that lets you use CLIX to get discount vouchers at partner stores.
It works in a simple way:
You can do everything online, from your phone, tablet or computer.
To use OnePass you must:
Do not share your password or access codes with anyone. OnePass will never ask you for your full password through a normal email or message.
Sign up for OnePass by entering the required information.
After signing up you can access your personal area. Here you can see:
In some cases OnePass may ask you to confirm your identity. This check helps protect your account and prevent fraud.
CLIX are digital points that only work within OnePass.
You can get them in several ways.
When this feature is available, you can choose a package and pay for it with one of the methods shown at checkout.
Before paying you will always see:
Payment is handled by the provider indicated during checkout. OnePass does not store your full card details.
Some campaigns can give you CLIX when you complete a requested activity. For example, you might be asked to leave a genuine review or submit some content.
The activity is checked before CLIX are credited. Fake, copied or repeatedly submitted content may be rejected.
When the service is available, you can receive a OnePass gift card and follow the instructions to redeem it in your account.
In your personal area you can see how many CLIX you have available.
Please note: your CLIX balance is not a balance in euros. It is not a bank account and cannot be withdrawn as cash.
Go to the section dedicated to partner stores and choose the offer you are interested in.
Before continuing, always check:
Each store and each offer may have different rules.
Once you have chosen an offer, you can use your CLIX to generate a OnePass Voucher, that is a digital discount voucher.
Before you confirm you will see a full summary. Read it carefully.
When you confirm, the required CLIX are deducted from your balance at the moment shown on screen. After final use, they normally cannot be recovered.
The voucher is:
Follow the instructions on the voucher. You may need to enter a code during checkout or open a dedicated link.
The store applies the discount and shows you the final price.
If the voucher does not cover the full cost, you pay the remaining part in euros directly to the store.
OnePass handles the CLIX and the technical operation of the voucher.
The partner store, on the other hand, handles:
If the voucher does not work, contact OnePass support. If the problem concerns the product, delivery or a return, contact the store directly.
CLIX:
Always check the information shown before buying CLIX or creating a voucher.
Yes. The account is used to store your CLIX, view offers and create vouchers. You must be at least 18 years old and use true, up-to-date information.
CLIX are digital points that can be used within OnePass. They are mainly used to create discount vouchers. They are not money and you cannot withdraw them as cash.
You can buy a CLIX package when the feature is available. You can also receive them by taking part in campaigns or by redeeming a gift card, according to the conditions shown.
No. A CLIX does not have a fixed value in euros. Each store or initiative decides how many CLIX are needed to get a given benefit. You will always see the value of the discount before you confirm.
You can use them in the offers and partner stores shown on OnePass. You cannot use them freely in any store.
It is a digital discount voucher created using your CLIX. It is personal, single-use and follows the conditions of the chosen offer.
You pay the remaining part in euros directly to the store. For example, if you spend 50 euros and have a 10-euro voucher, you will pay 40 euros.
You cannot transfer CLIX directly from your account to someone else's. When available, you can use the gift card feature by following the conditions shown by OnePass.
They may have an expiry date. The date is shown before you buy or create the voucher and is available in your personal area. Always check it.
CLIX normally cannot be converted or refunded into money. To cancel a CLIX purchase, use the feature available in your account or contact support. Whether a refund is possible depends on the applicable law, the conditions of the purchase and whether the CLIX have been used.
If the problem concerns your CLIX balance, your account or a voucher, contact OnePass support, providing the date and number of the transaction.
If it concerns a product, a delivery, a return or a payment made to the store, contact the partner store directly.
This page explains the service in a simple way. To learn all the applicable rules, always refer to the OnePass Terms and Conditions.